Order CXL by support even after sending required items

[sturdy escarp]

Hey all... I was trying to get a two HE and wrist pad. Placed an order and it got flagged... then I sent in the requested info to get it processed but messed up and did not write all of the info on paper next to my card... anyway I got a note that order was CXL and realized my mistake on the clarifying info. I put in another order and when I got the request for clarifying info, I put in exactly what it asked for and made sure to have a very clear photo, etc. Order was just CXL again...

I really want to buy this keyboard/wrist pad but it's getting a bit frustrating at this point and it's not like I can really place an order on another site/Amazon. Can anyone help out with this? I've never had my card declined like this ever... I presume it may be that I was on VPN when I ordered? Not sure, but I can send any documentation you need and it's a US address that matches my CC.

Thanks,

The exact quote I got was: "Thank you for submitting the photograph for payment verification. Unfortunately, based on the details of the order and the information provided, we are unable to confirm this order again.

Payment verification can fail for several reasons, as we adhere to stringent security measures that protect both our customers and our operations.

Consequently, I have canceled and refunded the order. The refund should be processed to your original payment method within 2-3 business days.

If you have any questions or require further assistance, please feel free to reach out."

[severe helm]

youll have to email us at [e-mail] (not replying to a payment verification but just emailing) and then explain it there so someone can look into it and give you an answer.