Support email responses slow

[ionic pollen]

Hello there,

I've sent a support email regarding my wooting 60 he and yet received any response after one week.

Is this a no-reply email? Or are you guys just back logged to get back?
[e-mail]

[velvet sable]

You should send a response to your original email

That also happend to me and I got a reposnse the day after