Charged twice for a pre order when I requested a refund

[zenith flume]

I just had confirmation of the refund for my jade pre-order, only to wake up to see you have charged me a full 200$ extra. An exact copy of the original price of the pre-order I already paid. What the actual fuck.

[mossy python]

just email them [e-mail] and they will help you out

[zenith flume]

Throwing in proof with all PID removed because i dont like being called a liar.

#💬│general message

[icy viper]

@zenith flume your proof is valid. for your own safety I deleted that payment ID. Please email wooting, its the only way for official support. also no one is calling you a liar.

[zenith flume]

Literally do and did.

[icy viper]

Without the full context its impossible for someone to give a clear answer. however for that you need to email wooting. The situtation sucks I acknowledge that.

[zenith flume]

Already have, just dont appreciate when someone says something didn't happen, or cant happen because wooting doesn't have the "Ability" to do it while im out 200$ on my credit card and have proof it DEFINITIVELY did. This experience has beyond soured my experience with the company.

Mansen cant even hit me with a sorry after i sent him proof

[sage bloom]

There's nothing to be sorry about. I asked you to reach out to us via email with the receipts, so we could investigate how this could happen - because it isn't possible normally. We can't magically conjure up a second charge on your card.

You've sent the email, and someone from our team will help investigate what kind of failsafe broke, and help fix it.

[zenith flume]

So it isint possible normally, but i provided clear proof it happened. So ka-zam you did magic and im out 200$.

Well, 400$ between the original charge and the double charge since it was supposed to be refunded.

[sage bloom]

To clarify I have not done anything except make sure you've reached out to our support staff on the correct channels, in order to help resolve this for you asap.

That's all I -can- do on Discord.

[zenith flume]

You've said twice that you CANT charge me twice for something. I'm literally showing you that you can. You WOOTING THE COMPANY, not you the individual, obivously.

Further redacted since i guess I didn't make my point clear. 2 of the same charge on a REFUND request.

You very clearly can, and somehow in the refund process it was messed up.

[sage bloom]

And again this is not normally possible due to how banks and payment processing works - Which is why we need to get in touch with these and figure out how this fundamental system was circumvented.

[zenith flume]

I'm glad now it's a fundamental system being circumvented and not literally magic. At least now we can find some common ground on something having gone wrong instead of you saying it's not possible.

Maybe dont gaslight the customers when they have issues man

[sage bloom]

No one's gaslighting anyone here.

[zenith flume]

Do i need to post you saying that you dont have the ability to do this, cant cant double charge, and then i post the proof for the 4'th time?

[sage bloom]

I specifically asked you to provide your order number, so I could verify if anything had gone wrong. At not point did I tell you this couldn't possibly happen, and to go kick rocks - That would be gaslighting.

Again - No one's able to assist you on Discord, and no amount of ranting will change that fact. I have checked to make sure your email ticket will be processed asap, and your money returned as it should have been in the first place.

Have a nice day.

[zenith flume]

You actually said it twice, that you dont have the ability to do so, and then that you cant magically conjure up charges.