why is the Customer service for this Company soo Bad, i dont understand !
#why is the Customer service for this Company soo Bad, i dont understand !
frosty moon
it takes time because they are small company
peak dawn
Well, their last keyboard launch they had a thousand founders and this time they have 20k. So understandebly, they are overwhelmed.
feral wagon
They must be smaller than i imagined
odd yacht
They must be smaller than i imagined
we are roughly 30 people of which half (a little bit less than half) are CS people and handle the thousands of emails we get per week (sometimes its thousands in a single weekend)
feral wagon
<@&375234916776017933> Is there a way to speak with one of you guys actually that represent the company , Juat a second of someone's time
dim pasture
Yes our customer service is lacking and the wait time before we reply to each ticket takes too long. We are prioritizing tickets that are more time sensitive, cancelations shipping issues etc.
We actively hiring more staff for customer service. And a working on various backend systems to further speed up customer service and give more authority to customers to make changes through the hub.
These changes and improvements take time, hopefully in a few months we have things more under control. Customer service has a high internal priority for us.
Our staff that are doing the tickets are doing their best and go above and beyond to keep up.
I’m sorry for your inconvenience, your inquiry will be dealt with soon.
feral wagon
I understand This but im just trying to speak to someone incharge for a quick second and i dont think that is an unreasonable request
tawny echo
All customer support is handled via email only. There are thousands of people who want just a "few seconds" (actually several minutes) of time, and the only way to provide that attention efficiently and effectively is via email. Thank you for your patience while you wait for assistance.
feral wagon
I understand this and i know there are thousands of us but it was your Courier of choice that instructed me to contact you people because Apparently this was a Time sensitive Concern. there is a Legit reason why i want to escalate and like you guys have stated multiple times they are non respnsive and cannot handle the task in a timely manner
tawny echo
If you have a problem with a shipment, then our team will assist you and get it resolved as soon as possible. It may not be resolved as quickly as you might like, but it won't cost you anything except time.
feral wagon
Thank you for giving me a response though
feral wagon
$ 186 is a Lot of Cost, its no Joke
broken ruin
Id have to second this…I have a return and a cancel (Order on hold) I have been trying to get a response on for over a week. $400+ I have just sitting idle id like a response on and the auto email says my “Cancellation” will be prioritized, but still nothing.