#No power out of the box (60he module)

1 messages · Page 1 of 1 (latest)

native spade
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Anyone have any idea why my new 60he module is getting no power whatsoever out of the box?
Already tried two different usb c cables which both work on my old ducky one two mini (including the provided wooting cable) Also tried different usb ports on my pc. Not getting any rgb, computer isn't detecting it, nothing. Please help 😦

zenith snowBOT
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Thanks for posting your support request!

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native spade
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No power out of the box (60he module)

mild niche
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Just to check a few factors:

What case did you use for the keyboard, and if so, do you have a link?

You mentioned that the keyboard is not detecting the device. Could you check if it is being detected as "Wooting Restore" under Device Manager?

Device Manager

  • Click on the "Start" button in the taskbar
    - Type in "Device Manager"
    • Select View
      • Select View by container

Please tell me if the device is listed; it may have one of the following names:

  • Wooting (Two He / 60HE / UwU)
  • Wooting Restore
  • Not listed

Image for reference

native spade
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its also a no show in device manager. not listed in there

digital fulcrum
mild niche
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Sorry mate, I believe I found the issue.

Wooting has a public list of compatible cases. The one that you have linked is part of the non-compatible ones, which, if used, can cause damage to a component on the PCB, the ferrite bead to be exact. If that is damaged, it can cause the keyboard to no longer receive power, which would explain why your keyboard is not detected by the computer.

This would not be covered under warranty.

Link to the list: Link (posted an image of the one you have)

image.png
Wooting's Notion on Notion
Wooting 60HE - Case compatibility | Notion

Submit or request a review of a case by adding a comment or posting on discord

native spade
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Ahh, quite the oversight on my part then. What a shame

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thanks for your help man I appreciate it

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are you aware of any way to repair that part? or did I just kill the whole thing by doing that

mild niche
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You can contact Wooting for a replacement PCBA (at cost) or go down the route of repair.

I will note that while the replacement component is cheap, costing only a few cents, downside is the commission for repair can cost more than the cost of a replacement in some cases.

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a picture of the component

image.png
native spade
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Got it. Well thanks again for your help