Question regarding shiping | Wooting | Page 1

zealous geyserBOT Mar 20, 2024, 4:45 PM

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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

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ancient comet Mar 20, 2024, 4:49 PM

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Did you order the exact same thing? Cause uh... "shipment to our warehouse" means it is still on its way from the factory to our warehouse.

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What does the hub has to say about your batch name and delivery estimate?

lapis tartan Mar 20, 2024, 4:55 PM

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This is my order:

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And this is his order

ancient comet Mar 20, 2024, 4:56 PM

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I'd need the ordernumbers to be able to compare the two. EUxxxH

lapis tartan Mar 20, 2024, 4:57 PM

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Mine: EU147780H His: EU155054H

ancient comet Mar 20, 2024, 5:02 PM

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Hmmm... something is definitely screwy in the systems. If you haven't already, please shoot us an email at social@wooting.io for help

lapis tartan Mar 20, 2024, 5:13 PM

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Thanks for the help, I will send an email.

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The email has been send 😄

#Question regarding shiping