What to do when support stops replying? | Wooting | Page 1

sudden spindle Mar 14, 2024, 1:54 AM

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I haven't heard from email support in a month now (we started off with quick communications, which was great).
If this is caused by some internal dexlay, can we get a system to notify us of this? To simply have no response for such a long time is honestly pretty terrible.

proper mantle Mar 14, 2024, 12:26 PM

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Send a follow up mail, perhaps it fell through the cracks or was mistakenly closed

sudden spindle Mar 14, 2024, 12:27 PM

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Thanks, but I have sent 5 follow-up mails so far. Is it possible they're all slipping through somehow?

proper mantle Mar 14, 2024, 5:43 PM

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Maybe, what's your order number?

sudden spindle Mar 14, 2024, 9:28 PM

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proper mantle Maybe, what's your order number?

Redacted, idk if it's sensitive info. Ping me if you need it again

proper mantle Mar 14, 2024, 9:33 PM

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I see what happened to your ticket, got dropped in a handoff between teams, sorry for that...
I'll make sure it gets handled no later than the middle of next week

sudden spindle Mar 14, 2024, 9:34 PM

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Much appreciated, thank you!

proper mantle Mar 15, 2024, 1:41 PM

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Following up on this, looks like my colleague has reached out to resolve the request earlier today. It's weekend for them now, but they'll get it wrapped up and finished on Monday. Appreciate the patience!

#What to do when support stops replying?