Can I get a refund when the order doesn't ship?

[ripe mirage]

I want to buy 80HE, not 60HE, so can I get a refund on my order?

[wide rose]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[undone epoch]

You will need to contact Wooting requesting to cancel/refund your order. I would also recommend to place your order on hold on the Wooting Hub.
while you wait for a response.

To contact Wooting for support, you can go to the Wooting Hub and select the "Contact Us" button,
or you can submit an email to [e-mail]
(Note: use the email address associated with your order for fastest resolution)

[ripe mirage]

I have sent it .But it need 3 workdays to reply. I cant find where i can place my order on hold.