Tracking info hasnt changed for whole two weeks and the support isnt responding could someone help m

[shadow halo]

Thanks for posting your support request!

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For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

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Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[wind vault]

@opal wasp
You will need to wait for a response from Wooting for this matter.

To explain the slow responses, Wooting has a pretty big backlog of emails to work through due to the Lunar New Year, with half of the customer service team celebrating the holiday.

they will get back to you soon as possible

Just noticed that the post contains personal information in the image. Had to delete it, mate.

[opal wasp]

Okay thank you

what did it contained

like the tracking number