#I have a probleme whis my wootinh 60he

1 messages · Page 1 of 1 (latest)

ripe drift
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hello i have a problem with my wooting 60he because i made some modifications on the software (i activated the tachyon mode) and my keyboard stopped working since yesterday i watched some youtube videos to try to find the problem but nothing worked i uninstalled the wooting software, several restarts nothing works

somber stumpBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
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normal walrus
#

Just to check, could I have some more information on what stopped working part? For example:

  1. Are pressing keys unresponsive? (Yes/No)
  2. Are the LEDs on/off?
ripe drift
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  1. Yes
  2. on
normal walrus
#

So, it might be a driver or firmware issue, but just to test if it is firmware-related, we can perform a keyboard "Restore," which will reflash the firmware to the device.
(Please note that this will wipe any saved profiles from the keyboard, so it's best to duplicate any profiles you wish to keep.)

To preform a restore you can follow these steps

  1. Unplug the keyboard.
  2. Hold down the two keys for your model (Refer to the image).
  3. Plug the keyboard back in.
  4. Let go of the keys after 3-4 seconds.
  5. Go to Wootility.
  6. Settings.
  7. Troubleshooting.
  8. Select your Device.
  9. Select your layout.
  10. Restore.

Image

Included Video Guide

YouTube
Wooting
Wootility | Reset or Restore Wooting keyboard

If you run into any complicated issues or your Wooting keyboard is not responding, one of the first things you can give a shot is restoring your keyboard in the Wootility.

00:00 hey
00:15 Reset Wooting keyboard settings
00:42 Restore Wooting keyboard

➤ Follow Wooting online: https://links.wooting.io/?id=VY...

▶ Play video
ripe drift
#

ok nice i just activate the NRKO

normal walrus
#

So did the restore get it working?
or was the problem NRKO ?

ripe drift
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it's fine all function I just put the NRKO in ON and it worked again