help please

[upper oak]

Thanks for posting your support request!

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[dusk dragon]

You will need to wait for a response from Wooting on this matter as they will need to provide an RMA number and return shipping address.

I'll also mention there was the recent Lunar New Year, during which half the staff was on holiday, so they probably have a bit of a backlog to work through, meaning a response may take a while.

[spiral chasm]

No response at all? That sounds impossible, given how we only have a dozen tickets completely unresponded to thus far.

What's your ordernumber?