#Lighting issue on 100% Wooting

1 messages · Page 1 of 1 (latest)

fallen summit
#

Hi there
Yesterday, the lighting went off on my keyboard with no settings changed. I cycle through the modes (A1,A2,A3 and Mode button), the lighting will turn on and slowly fade out to 0%. I am using the original wooting cable and just double checked my wootility profile (web app) and brightness should be 70%.

pliant nestBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

proven spear
#

Could you provide a video of you changing the profile and post it to Discord, as what you are describing matches a similar case posted yesterday that occurred with the Wooting 60HE

Wooting Rgb not working

fallen summit
#

Will do

proven spear
#

Also, could you include what firmware you are currently running? It can be found in Wootility > Settings > and on the bottom left, it will list Firmware Version.

tepid mason
#

also share your keyboard settings while in the settings menu

fallen summit
#

Relatively old firmware... lol

tepid mason
#

so you first of update the firmware

fallen summit
#

That fixed it