#confusing process

1 messages · Page 1 of 1 (latest)

ripe sorrel
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Hello,

I just bought a Wooting 60HE+ (Order #US51905A)

I understand this is a preorder and items are backlogged , however I cannot even find an ETA of production or shipment.

I find this customer experience confusing and in all honesty very poor for the amt of money spent. I have never had to join a discord for purchase updates in the past and I’m genuinely considering asking for a refund - can someone please help provide me with an ETA?

The product looks great but honestly not willing to wait 6-12 months - for this purchase price the production and TAT should be streamlined

Best,

Tyler

median marsh
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does the wooting hub not provide you with an eta?

ripe sorrel
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Don’t see it - also the confirmation email points you to the discord server first in bold which is extremely confusing ?

median marsh
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there, click that wooting hub link and create an account with the email you used to order

image.png
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there is also a link here

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ripe sorrel
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I did that and now see it’s early April, thanks.

median marsh
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no worries

ripe sorrel
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Just an awfully worded confirmation email IMO - should be reworked and coloring changed to accommodate those using dark mode

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Not sure why not put Wooting Hub link first and in bold - and then discord server info below after

unique bay
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With all due respect I think that is one of the first world problem I have heard in a long time. We don't control the colour of items displayed on a website or email, your browser does based on the way it handles themeing and overriding values.

ripe sorrel
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With all due respect, if you’re talking to your customers like that I will take my business elsewhere

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I was just trying to help

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Can you help me start the refund process? @unique bay

unique bay
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You're more than welcome to cancel your order - However that will have to be done via email at social@wooting.io 🙂

ripe sorrel
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Perfect just did!

stone isle
stable perch
ripe sorrel
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Agreed, read more threads and noticed he treats everyone this way. Ended up going with Arbiter’s Polar65 instead. Was real excited for the Wooting :/ @stable perch @stone isle

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Probably could’ve worded my messages nicer looking back, but was just honestly just trying to help. Not worth the wait or price for that

stable perch
ripe sorrel
river oak
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Have to say, considering that I ordered my 60HE+ two weeks before you did;
that I’ve been waiting for updates on the delivery since January 29;
that I opened a ticket about it on Monday and still haven’t gotten a reply;
that Wooting’s shipping costs in my region are such obvious rip-offs that I don’t understand how they can pretend to be in good faith (15CHF for standard and 30CHF for expedited shipping from Germany to Switzerland?????? In >30 days???????)…

Reading that you got your polar65 3 weeks ago is really painful for me… happy for you man, you saw the signs better than I did

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Just needed to vent.

I can’t wait to be told that I was “cheap” for not going with the 30CHF 14days delivery option by the customer support, as seems to be normal here

median marsh
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Sure that’s your decision. I’m just a customer like you anyways lol