Request for additional information to complete your order

[celest cave]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[trail sentinel]

You should get instructions on mail
Anything necessary information you have to send to support - [e-mail]

[proper hatch]

Okay! I also purchased a preorder of the 60he+ by mistake - how can i cancel?

[trail sentinel]

Same way - contact support
However if you want to switch to 60HE, you should be able to do so in hub https://hub.wooting.io/my/orders
Just create an account with an e-mail used during checkout

[proper hatch]

gotcha! i contacted support for the cancelation. Thank you!

btw In the email it doesnt say where to send it exactly but ill sendit to that email

[trail sentinel]

Everything support-related goes to [e-mail]

[proper hatch]

Sounds good 😄

Last question - is there a way i can message someone directly (with the picture) becuase it says 3 days. I am apart of a pro team and we may be going to bootcamp soon and would like to have it before hand.