flagged my order

[analog canopy]

My order was flagged as fraudulent, I buy it with the fastest shipping method cause I wanted it soon, I already sent the requested info, how long it takes to get an answer? I don’t want to be without my pc for weeks, or it’s faster buy another time and cancel that order

[noble snow]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io

[pure bay]

You'd have to wait the same for support to either cancel your order or confirm your data. And there's also a chance that payment service provider will flag your another order too, so if you want to get your keyboard as fast as possible, just wait until support confirms your payment data.

[fair canyon]

First of all it wasnt flagged as fraudulent but POTENTIALLY fraudulent by the payment processor. We just get this notification and pass it along. We only have a few days as well to check the infos you send us and then approve the payment to get processed as legitimate or not. If we decline the payment or dont take any action because the customer doesnt send us the requested info in the first place then the money that is just held on the creditcard gets unheld (it never left the account so far).