I got a message from the support team on january 10th which i responded to the same day. I still have yet to hear anything back from you guys so I am just wondering how much longer I need to wait before I can get a responce, since I am seeing you guys are saying to new tickets the responce time should be days to a week.
#No response from support after 3 weeks
coral salmon
fresh iglooBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
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You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
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https://hub.wooting.io
dense heron
Yup, the response from support should take up to a week... Please, send a follow-up mail, someone will get to you 
coral salmon
Already did another follow up email through the wooting hub, which I did last thursday. So thats also another week almost.
misty plaza
What's the order number?