Is there a way for me to contact wooting directly not through email? My wooting krytox lube came half empty, spilling all over the bag and my clothes. I emailed them a few days ago and still haven't gotten a response. Honestly, a waste of money for me to pay 24 dollars just to get like barely any lube and ruined clothes. I don't even think I have enough to lube my wooting keyboard when it arrives.
#Wooting Lube
brave walrus
light sandBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
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brave walrus
I also have seen reviews saying that this has happened to them before. I don't know if they got their issue resolved, but it seems like a common occurence.
Ex.
"Wow.
The automated review bot got faster to me than the support that I asked for almost 2 weeks ago.
I sent out an email a while ago showing how my lube arrived in a horrible state, half empty and wet all over, and I have not gotten a response back even though I've sent an email AND I've tried asking for help on the Discord server.
Considering how my little brother's exact same product came in a much better state, and is right now, even though he used it, still more full than my unused new lube, this is very dissapointing."