livid mango
My Wooting 60HE arrived! I've received it opened and retaped though, so it must be either customs, or the guys from inwards goods in our company receiving the shipments.
Anyway, when I opened the box, there is an almost invisible slice mark on the case. This must've been from the guy who opened it.
I know it isn't on your part anymore whether or not the unboxing was mistreated, but I'd just want to bring it up. Thanks!
maiden glade
If you've received a product that isn't in pristine condition, you can return it under warranty for a replacement. A slit in the surface would qualify as such, though this picture makes it very difficult to see.
Please reach out to social@wooting.io for warranty based assistance.
As for the packaging style, a slipsheet on top of the product could prevent this, but we'd need to weigh out whether the added cost of the slipsheet for 100% of parcels would outweigh the cost of aggressively honoring warranty support for the tiny % of parcels that experience an issue like that. My gut says that it doesn't pencil out to add that as default.
hot torrent
@maiden glade Hi Mark, i've been trying to reach out to the support team but didnt get any answer since december 3rd. My order is stuck on "Transit" since the 25th of November
maiden glade
<@159070945703624704> Hi Mark, i've been trying to reach out to the support team...
Do not hijack someone else's support/feedback thread to request support for an unrelated issue.
All shipment-specific and order-specific support must be handled via email.
Please be patient while our team addresses each and every support request.
hot torrent
Do not hijack someone else's support/feedback thread to request support for an u...
My apologies, I didn't know I have to create a new thread.