#wootility

1 messages · Page 1 of 1 (latest)

civic nightBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

patent light
#

Open up Wootility and take a screenshot of what the window looks like please.

wide vale
#

I presume you mean this, but fair chance I am being obtuse

patent light
#

You're making changes to an inactive profile. It isn't on the keyboard atm.,

wide vale
#

That is not the profile I changed

patent light
#

Then show that one.

wide vale
#

(I have re-added this function layer)

patent light
#

Mhmm. What happens if you create a new profile?

#

Also please change over to the remap tab.

wide vale
patent light
wide vale
#

Interestingly when I created a new profile, it created without a function layer

#

I clicked the remap tab, the function layer appeared

#

I clicked back to another tab and then this appeared

patent light
#

Paging doctor @crisp girder
Never seen anything quite like this. Not sure if it's the app or the keyboard being funny.

wide vale
#

Thank you for your help, btw.

patent light
#

Wish I could be of real help. But I can at least ping the right folks who know 😄

wide vale
#

Well you responded very quickly and have pointed me in the right direction, so I would say that is real help!

crisp girder
#

The Colour tab will only show Function layers that you've customised the RGB of