[EMERGENCY] NO CUSTOMER SERVICE | Wooting | Page 1

hardy berry Nov 22, 2023, 12:48 AM

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I have paid money to purchase the wooting keyboard, however, the website showed it was shipped and delivered. Actually, I did not received that. I am not sure why the wooting company do not use the USPS/UPS/FedEx as the shipping company. You use the AxleHire as the shipping company, which is the first time I heard this company. No one contacted me when the package was delivered.

The important things is that I tried to contact with the your customer service email: social@wooting.io, no one give me any feedback or reply. Is the customer feedback or the experience not important? I also tried to contact with the shipping compnay AxleHire. This company did not do anything just to push the responsibility. They just tell me contact your company.

I could not image that I have spent almost 200 dollars money and I did get NOTHING with this experience.

NO CUSTOMER SERVICE, BAD SHIPPMENT.

This is a very very bad experience that no one care about the user experience. Also, I tried to contact with your guys but no one want to take the responsibility for this thing.

It is ridiculous that I paid the money and did not get the keyboard and your company does not have the customer service.

graceful dome Nov 22, 2023, 3:36 PM

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Hi Pengfei, it's unfortunate that you've had a poor experience with your parcel's delivery.

Rest assured, your support request will be handed as soon as possible. It currently takes between 3 and 7 days for complicated support requests such as shipment support.

Thank you for your patience.

hardy berry Nov 23, 2023, 7:40 PM

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graceful dome Hi Pengfei, it's unfortunate that you've had a poor experience with your parcel'...

Hi Akbar, many thanks for your feedback. I have already waited for more than 7 business days. And no one give me any feedback. That is why I send message here.

wary ferry Nov 24, 2023, 5:13 PM

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Man I’m in the same boat then I chose expedited shipping just for my package to be in Axlehire hand which I research and they have bad reviews and with this thread I’m worried i might get this same experience

small schooner Nov 24, 2023, 5:54 PM

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Yeah I chose expedited shipping and my full keyboard hasnt left the building. I just dont understand why you guys dont use a regular shipper like UPS FedEx USPS, why go with a third party shipper it seems so strange to me.

autumn stag Nov 24, 2023, 6:45 PM

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small schooner Yeah I chose expedited shipping and my full keyboard hasnt left the building. I ...

We do. Or rather - The fulfilment center partner we use does. But they ALSO use other couriers such as Axlehire depending on where the package is shipping from, and to where in the US.

hardy berry Nov 24, 2023, 7:42 PM

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autumn stag We do. Or rather - The fulfilment center partner we use does. But they ALSO use ...

I also have the same question. Why not use USPS/UPS/FedEx? Cuz Axlehire could not deliver the package to us and also, I have tried to contact with Axlehire, and they told me to ask you to resend me a new keyboard. I tried to report this question to you guys, however, I have not get any feedback. NO ONE gives me any feedback or cares about the customer experience.

autumn stag Nov 24, 2023, 7:42 PM

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You asked a question that was already answered in the reply you replied to.

hardy berry Nov 24, 2023, 7:43 PM

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I have not got any feedback or answer from wooting.

autumn stag Nov 24, 2023, 7:43 PM

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Hi - I am from Wooting.

hardy berry Nov 24, 2023, 7:43 PM

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Will wooting resend me a new keyboard?

autumn stag Nov 24, 2023, 7:44 PM

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https://help.wooting.io/article/83-possible-problems-during-shipping-with-solutions

We will reship the order, if it appears stuck or lost with the courier for an extended period of time per our procedures.

Possible Problems During Shipping (with Solutions)

This is an overview article of all of the potential problems that can occur with shipments, along with Wooting's policies for resolving them. The moment is fina

hardy berry Nov 24, 2023, 7:46 PM

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Many thanks for your reply. However, how could you know the package was left. It might be fine on the Axlehire website, but actually the customer did not get it.

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Like the it might be sent to the wrong place.

autumn stag Nov 24, 2023, 7:47 PM

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In which case the customer would reach out to us via email for assistance.

hardy berry Nov 24, 2023, 7:48 PM

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Got it. I have already sent emails to you. May I know I will get the response?

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Cuz I have already sent email to wooting, however I have not get any feedback. I just want to know when will I get the response email.

autumn stag Nov 24, 2023, 7:55 PM

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As soon as possible. That's all I can say.

hardy berry Nov 24, 2023, 7:55 PM

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But they will give the feedback, just wait, right?

hardy berry Nov 26, 2023, 10:08 PM

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So, for this thing, not only me has this situation.

#[EMERGENCY] NO CUSTOMER SERVICE