#Wooting two HE not working with USB Switch

1 messages · Page 1 of 1 (latest)

cedar fractal
#

Since i have 2 computers to work and for personal use i use a USB switch to change my keyboard, mouse and headsets betwen them.
i was able to make the keyboard work whitout the USB switch but when i plug it to it it stops working. tried restarting the pc and restoring/troubleshoot the keyboard with the software.
i rly need to use with the USB switch please help me put this to work

indigo tideBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

dull quiver
#

Take a photo of said USB switch? Is it powered?

cedar fractal
#

yes it is i have a second keyboard and it works just fine

#

forgive me for the cable mess

#

working just fine connected directly to the pc

#

when i connect to the KVM switch it gets a driver error and directly conected to the pc its fine

cedar fractal
#

i was able to figure out the issue, and its dumb...
the usb connected from the KVM switch was not on a 3.0 or 3.2 port and probably this keyboard requires this to work

hard yew
#

it doesnt

#

the keyboard will happily run on usb1.1