#Wooting UWU update failed

1 messages · Page 1 of 1 (latest)

lapis field
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I can't update the keypad.
Model : W00T07 | Firmware : v2.6.28-prod | Win10 Pro N
I tried to unplug and replug the cable, restart my pc and restart the wootility.

tawny wraithBOT
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wintry pilot
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Got any RGB software running from other brands?

lapis field
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nope

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it fails whenever he tries to go in update mode but how and why idk

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I tried both 2.0 and 3.0 usb port in case

wintry pilot
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Got another PC you could try with the software?

lapis field
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my second pc is still in his package since I moved recently

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I tried the Troubleshoot thing and I got that

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so it seems the update mode works when I plug it while I'm pressing the keys

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????????