#Wootility RGB/Profiles Not Changing.

1 messages · Page 1 of 1 (latest)

swift hull
#

I recently updated the the Wootility software, ever since then my 60HE keeps reverting to a wave blue and purple (in my case) and will not change to my profiles and instead glitches out. I have tried resetting the keyboard with FN+DEL and also plug in and out the keyboard, however this has not fixed anything.

radiant summitBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

severe ore
#

You wouldn't happen to have other RGB software running by any chance?

#

Something that could potentially be taking over RGB control such as Razer's Chroma software, an instant after Wootility tries to apply something.

swift hull
#

You were Right, I didn't know that it automatically hijacked the keyboard. It is now working.

severe ore
swift hull
#

thanks

primal pasture
#

@severe ore I also use Razer's chroma software (but have yet to receive my wooting). I was just wondering in this case, would I just disable chroma as I am editing the wooting profile and then still be able to turn on my razer software after editing?

severe ore
#

Yep.