#Package overdue at warehouse, stuck on "packing" for prolonged period of time.

1 messages · Page 1 of 1 (latest)

pulsar hollow
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I have had an order stuck on "label created" for close to 3 weeks and no one is responding to my emails!!! WTF! Give me my money back please!

fervent sage
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They said they are backed up on emails right now, just like everyone else it’ll take a few business days for them to get to us

pulsar hollow
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I'm sorry but that's an excuse

dense prawn
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What's your order number? 🙂

Would you prefer that I help cancel the order right away, or that I try to resolve the issue with the warehouse? I cannot promise we can do more than resubmit the order and hope the warehouse prioritises it.