#Wootility Web and App Issues

1 messages · Page 1 of 1 (latest)

high lynx
#

I just recieved my 60HE and I keep having this error message when trying to use wootility:
Device Init failed
Wooting 60HE ARM failed to init. Error: Error: Command Response received result ERROR (255)
The program detects the keyboard, begins to connect, and then randomly loses connection. I have only had it successfully connect once.

warped quiverBOT
#

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
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thorn fog
#

Are you using any software to control RGB that could be trying to control the keyboard simultaneously, as that could cause conflicts?
An example of such software

  • artemis rgb
  • Project aroura
  • Razor software
  • L-Connect
  • Signal RGB
  • other etc

If they are running, disable the software, and relaunch Wootility. That should resolve the problem. You can re-enable the software once Wootility is closed down.