#Wooting stuck in shipment?

1 messages · Page 1 of 1 (latest)

quartz girder
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Tracking website says my wooting departed from a partner facility on 10/13 from a location in the same state as me. It is now 10/19 and there has been no updates. Should I be worried? Is it possible my package has been lost? Where are the updates? Thanks

sudden spireBOT
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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

feral cloud
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I had the same problem with you. My package is only 80miles from my home. But still not in transit since 12th October. And I asked the carrier, they said wooting still didn’t sent my package to them. So they cannot ship my package

charred lagoon
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Yeah mines also at the same state since 12th Oct, still dk what's going on.

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Thanks for reaching out.

You may be experiencing what is called a Long Tracking error, which occurs if the parcel carrier fails to update the tracking after the first scan of picking up your shipment. This could be due to increased parcel traffic, human error, package wasn't scanned at certain check points.

We will get this situation resolved, but it may take some time to do so. A portion of shipments that experience this problem simply skipped a scan point and will show up later in the logistics process. For this reason, we respectfully ask for your patience while we give the parcel carrier the benefit of the doubt for a little while longer.

We've established a series of timeframes on a per-destination and per-shipping method basis for which we believe is a reasonable expectation to see if the parcel will ultimately deliver. Should the parcel tracking not update to show that it is still en route by that date, we can safely assume the shipment to have been lost, and send a replacement.

For your shipping method and country, that timeframe is 14 days from the last update.

If we receive the shipment back to our warehouse, it will get checked and we can immediately send a replacement shipment. Additionally, if you're able to get a written statement from your parcel carrier before the above-listed timeframe which states that the shipment is lost, we can also immediately send a replacement.

If your shipment transit surpasses 14 days from the last update (which in this case was 12-10-2023), please reach out and let us know and we will send out a replacement shipment, or if you prefer a refund instead, we can process that as well.

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This is what the customer service emailed me👆