#Unable to retrieve my tracking. Is action required?

1 messages · Page 1 of 1 (latest)

round trellis
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Yesterday my tracking number was working, it was still under Label Created. Today, in the afternoon, my tracking is not working. I've not received any emails as to a corrected tracking number. I am a bit confused on how to proceed.

I looked under the Wooting FAQ for help, but this specific situation isn't there; or at least I didn't find it (I may be blind). So, just reaching out for help!

dense axleBOT
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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

midnight osprey
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You can try using the FedEx Virtual Assistant at the bottom right of the FedEx page. That got it working for me. I asked about the # and inputted it.

round trellis
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Thank you!