Product "shipped" but not received by FedEx

[frigid moat]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[muted plover]

Please don't share personal information such as package tracking numbers and links (unless you enjoy sharing your address with others)

FedEx and other couriers generally don't scan in packages the moment they're picked up, but leave that for the big sorting centers.

This typically takes a business day or two, which doesn't include weekends.

[charred locust]

Thank you for your kind advise! Well noted on that. I did also call FedEx and had them confirm in more details, and they still say the product has not been picked up and I was asked to ask Wooting for details. Is there any way to confirm the shipment?

[muted plover]

Afraid not. The package exists in a limbo until it's scanned in.

This is courier laziness, and we have this conversation with customers daily.

If it hasn't been scanned in after a week, we can force the courier to go look for it.

Which usually makes it appear like magic.

[charred locust]

Thanks for the quick turnaround! Well noted, does that mean I can still trust the delivery estimate date provided in the Wooting Hub?