did you find the channel?
#hello mal
balmy onyx
balmy onyx
weary coyote
the message i am about to send is in no way a attack at anyone at wooting or works for wooting as i have had nothing but nice experiences talking to people individually though the discord HOWEVER:
this uwu launch and campaign has a extremely rough experience so far
I personally think the initial expected date when the uwu announced was not very realistic. Creating a whole new product and introducing 2 new production pipeline steps just doesn't look feasible reflecting back on it now.
the whole announcement of the first delay was handled very poorly. It wasn't officially spoke of until the video came out on the YouTube when there should have been a psa made in the discord as soon as you had a grasp on the situation. It took the community to inform the community about the situation and while its amazing how it shows how helping the community is it just does not look good on the wooting teams side. when we asked why the delay announcement was taking soo long we was told it was because you was waiting for the video to come out which is very poor priorities in my opinion. if you was happy to talk about it on the occasional weekend stream you guys had going you should have been more than capable to make a psa in the discord stating that the product had to be delayed and that a full explanation would come with the video. At least then it would be widespread there was a delay instead of the community having to explain it every time someone asked in the discord. I understand the people of wooting apologised for this but this should have just been done, not neglected then apologised for after.
Next is the update process. For a product that was only initially supposed to have a 12 week wait to its full release only having updates every 6 weeks or so is very saddening. I understand that you don't want to fill updates with information that isn't useful but its better than being left in the dark. I cannot speak for everyone but I would much rather have an update of you guys showing some of the development of something like the rgb on the device than nothing at all. At least then people have an idea of what's going on instead of waiting in the dark for a month+ at a time especially on a product that has been delayed. I am aware the streams existed and you talked about the process and updates of the device there but many people like myself are busy and don't always have the time to catch them.
I am aware there are things out of your control like the war affecting shipments and there is nothing u can do about that nor should myself or anyone hold against you, though the shipment part of the experience has probably been the roughest out of everything I have mentioned so far.
when the psa was announced that shipments would start for the EU (including countries in Europe but not in the EU) it should have been clearly laid out that you ship based on order of countries relative to you then spread out. People like myself who ordered in April was expecting to have there's ship the day or the day after it was announced but it took me having to go through the discord to find out that u have a order that u ship in and mine would have yet to be shipped, as of me typing the people from my country who ordered theirs after my has had theirs shipped and delivered yet i am still waiting for mine to be packaged. This is making me extremely frustrated and is edging me on to a bad experience on top of everything else. I am aware that your warehouse is working at full capacity but on a product that has been delayed at large and has a vast amount of people waiting there should have been steps of caution to mitigate situations like this. such as hiring temporary to help speed that packaging and shipping process.
I am grateful over at wooting you guys delayed the product in order to make sure we as the customers got the best product we can but when paying for a premium product that should be a given (at the end of the day it is a 3 key keypad and mine in total came to just short of ÂŁ100). When you guys experience issues it shouldn't be the customers fault to take them on, you guys have done okay but there is alot that should have been done to help reduce the delays you created on your end.
once again i would like to reiterate that this isnt an attack at the company or anyone who works there. this is just honest feedback from someone who is a fan of what the company creates.
thank you for reading this
regards,
Mal