I first wrote my email regarding an issue I had regarding a product I received on the 6th of September, but received an automated email on the 10th telling me that there’s delays about replying to emails and that my issue has not been forgotten, fast forward to the 19th I posted a message on this discord and was told to reply to the email as it may have been missed, so I did and to this day I still haven’t gotten an email reply regarding my issue. Can I please get some help for this issue and maybe get an email response?
#Still waiting on an email reply about a problem
manic crystal
languid frostBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login
manic crystal
It’s been nearly a whole month and I still haven’t gotten a reply yet
karmic wagon
I'm in your position too, I ve been waiting a whole month waiting for a reply for a concern about the keycaps and 3 weeks about a switch replacement due to the non smooth pressing off center experience