Need to add an item to my order but the item is not listed

[uncut dune]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[arctic wharf]

If an item does not appear on the hub as a potential upgrade, then it cannot be added to the order. You'll have to place a new order for the cable separately - or cancel your existing order and place one, big combined order for everything.

[floral sail]

Ok thanks

What is the refund time for canceled orders?