The keyboard only turns on with lights right before my pc boots up.

[wheat tree]

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[keen imp]

Browser or app?

There are no drivers.

Are you putting it into restore mode by holding down the two keys and plugging it in?

Do you have any RGB or USB device apps running? iCue, NZXT, SignalRGB and so on?

Not sure what could be blocking the connection then to be honest. If it's in restore mode, the restore menu should be able to connect.

We'll probably need to take a look at your logs - via official support channels.
i.e. sending us an email at [e-mail]

Keyboard is clearly connecting, but something's preventing the firmware reset.

Restore Mode has zero lights or input.

And clearly something is wrong. Which we'll have to see if we can figure out. If it's connecting via Restore Mode, a factory reset (once we achieve this) should resolve the "normal mode" operation.