Hello, I sent a email to the wooting support almost 2 weeks ago and have only received bot responses saying they will reach out to me asap. It's been 11 days since the last bot response and have not received an actual email even in my spam/junk folders.
#Support email delay.
stone mortar
lament spireBOT
Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.
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Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login