Bought used, owner tried to transfer account but didn't work

[austere totem]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[modern bluff]

You need help from the ORIGINAL owner, and use their email.

Otherwise your only option is to get the original receipt and email us at [e-mail]

https://help.wooting.io/en/article/transferring-ownership-of-your-wooting-keyboard-or-pre-order-rvf3t0/

If the steps in this guide doesn't work for you, we'll need the receipt via email. No way around it 🙂

We sent the original owner an email when they made a purchase.

If they don't have that, they can ask for the transfership of the account, if they can include the full name and shipping address of the order.