#Settings do not save using wootility

1 messages · Page 1 of 1 (latest)

surreal yoke
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If I change any settings or colours in wootility and attempt to save the changes my keyboard will disconnect not saving anything and will not reconnect unless I unplug and reconnect it myself. I have tried on the website and in the app both have the same problem and restoring the keyboard in the app didn't resolve the problem. Any help?

sleek boughBOT
#

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supple tulip
#

do you have a video of the problem?

surreal yoke
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the longest I've waited was a few minutes and it never reconnected until I unplugged the keyboard and plugged it back in

surreal yoke
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any solutions?

gentle galleon
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not sure on the cause but just to check
are you running any RGB software to control LEDs
Artemis rgb
siginal rgb
razor software
etc

can end the task of the software and retry wootility and reenable when done

has been known to interfere with wootility

surreal yoke
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i have no rgb software installed