Order Status

[distant trellis]

Do I have to reply on the email and put the additional information in there? I accidentally put another last name and needed help because my order came out ax fraudulent

[gray dragon]

Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to [e-mail]
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

[covert lagoon]

I am not part of the support team, so you'll have to wait until it's morning for them to get to you with a proper answer.

However, I would suggest replying to the email and explain the situation as much as possible, and provide the information it requests in the way stated in the email.

And don't worry!