Issue With Keyboard | Wooting | Page 1

copper wind Jun 22, 2023, 4:15 AM

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After unplugging my keyboard and replugging it back in, my pc no longer registers my keyboard. I tried using a different cable and a different pc but still nothing. I tried deleting and reinstalling wootility. I plugged it into a USB 2.0 however it said "Unknown USB Device (Port Reset Failed). I also attempted to put it into restore mode but that didnt work either. The rgb and typing does not work. Anyone have any ideas?

knotty prismBOT Jun 22, 2023, 4:15 AM

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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

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lavish ravine Jun 24, 2023, 11:38 PM

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Please reboot the system. Don't just do a shutdown and start.
Also please cross check if the device is working on another PC.

copper wind Jun 25, 2023, 2:50 AM

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i tried rebooting the system and also tried using it on another PC

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but nothing worked it still shows up with the same thing "Unknown USB Device (Port Reset Failed)" and it also doesnt connect when using a USB 3.0

lavish ravine Jun 25, 2023, 3:08 AM

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You tested the restore mode too there?

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So if it's not detected by any PC the device is either damaged on the hardware or the firmware got corrupted.
So basically you would need to contact Wooting via the support.

copper wind Jun 25, 2023, 3:31 AM

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yes i tested the restore method but because both of my PCs wont recognize the keyboard the restore just fails

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also i have contacted support and im still wating on a response

lavish ravine Jun 25, 2023, 3:32 AM

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There are still a lot of tickets so it may can still take some days.

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Best to provide all the needed information in advance so less back and forth is necessary to speed up the process. Like the serial number, the order number, a short description of the issue, picture / video of the problem, what you want (like a refund, replacement unit or part) and a link to this thread so they can read the detailed troubleshooting.

copper wind Jun 25, 2023, 3:36 AM

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alright thanks! ill check back here in a couple days if i still need any help

#Issue With Keyboard