Need order confirmation & Order number | Wooting | Page 1

ocean arch Jun 17, 2023, 1:23 AM

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Ok so i ordered wooting 60 HE on june 11th with expedited shipping, I legit have not even recieved a order number, problem is i did not use an email when ordering so I have no idea what the order number is, please help me Ill provide all the details i can.

halcyon pawnBOT Jun 17, 2023, 1:23 AM

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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

ocean arch Jun 17, 2023, 1:41 AM

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Need order confirmation & Order number

lilac ravine Jun 17, 2023, 2:01 AM

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there is literally no way for you to not use an email during the order, you have to type it in unless you use shop/apple/google/amazon pay, in which case take a look at associated email

ocean arch Jun 17, 2023, 2:20 AM

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I meant that i did not use an account when ordering, i did put in my email but when i attempt to log in it literally has no orders

lilac ravine Jun 17, 2023, 2:21 AM

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hmm i see

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so you created an account with the email you used to order but there is no order? if you can provide the order id they will be more likely to help you 😅

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EUXXXXXX/NAXXXXXX

ocean arch Jun 17, 2023, 2:22 AM

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Well thats the thing

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I dont have an order number

lilac ravine Jun 17, 2023, 2:23 AM

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you should have gotten an email like this from social@wooting.io

ocean arch Jun 17, 2023, 2:23 AM

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Yeah i did not recieve that

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I checked my email and its not there, maybe i did not use the correct email or i mistyped it but its highly unlikely,

lilac ravine Jun 17, 2023, 2:24 AM

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are you 100% sure you placed the order? can you check different emails? maybe its in the spam folder? how did you order, did you fill everything out by hand or use express checkout?

ocean arch Jun 17, 2023, 2:25 AM

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Yeah i placed the order because it charged me for it, I also checked emails and spam folders and etc

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Ive done most of the things I can I have no idea what happened or why it didn’t sent me an email, the possible theory is i legit mistyped my email

charred wagon Jun 17, 2023, 2:27 AM

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just email wooting bro

ocean arch Jun 17, 2023, 2:27 AM

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I did

charred wagon Jun 17, 2023, 2:28 AM

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problem solved!

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dont worry you didnt lose your money

ocean arch Jun 17, 2023, 2:28 AM

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Well its their bot an actual staff member hasnt responded yet, ill be patient till they reapond

lilac ravine Jun 17, 2023, 2:29 AM

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yeah email is the first line of support 😄 sometimes anders is kind enough to help through discord, i imagine he could look up your order by the last 4 digits of the card and the name on the card you used for payment but obviously dont just drop it there and dont dm it to anyone unless asked for

ocean arch Jun 17, 2023, 2:30 AM

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Yeah im going to wait for the customer support to respond, The only info i gave them is the name i used under the order

lilac ravine Jun 17, 2023, 2:31 AM

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good luck! 🙏

ocean arch Jun 17, 2023, 2:31 AM

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Ty bro, I appreciate all the help

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Oh last thing

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So is it okay if i used mail instead of gmail, they responded obv w the bot but im just making sure

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Mail as in iphone icloud

lilac ravine Jun 17, 2023, 2:32 AM

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they're all human beings, as long as you can provide all the info they ask for you'll be good, they understand 😅

#Need order confirmation & Order number