#Combine Orders

1 messages · Page 1 of 1 (latest)

timber robin
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Greetings

I believe that the staff are battling to keep up at the moment. It’s taking someone a few days to reply to my emails, and when they do, I’ve had strange queries.

I’ve waited a good while for my keyboard (pre-order) - totally understandable, but it’s ready to ship now. I have put it on hold so that I can combine two orders.

I’ll keep my request simple. I have two orders. One for a 60H keyboard (and accessories), the other for replacement keycaps. The first order is to be sent to me actual address. The second order is currently set to be sent to my shipping address in Switzerland - Aramex Office.

I want the two orders to be combined and sent as one (and as set out hereunder)

The two orders are:

  1. Order #EU51011H
  2. Order #EU57598H

I want the order to be sent via DHL since I paid for the service on the first order, as well as an additional amount for postage on the second order. I assume the two charges together will cover shipping costs. Lastly, I want the combined order to be sent to my address in South Africa (and NOT Switzerland). To avoid confusion, the address is stipulated out in Order #EU51011H.

Please will someone on the support team send an email to the above effect to a person, who can action the combining and release of the orders. I’m in dire need of a new keyboard. Mine is giving up on me. My escape key doesn’t work - for one.

Thank you kindly 🙏🏻

stuck ingotBOT
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Thanks for posting your support request!

Please note, the support center is only for community-based support with technical troubleshooting and general questions.

For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution

Looking for information about your specific order?
You can find that on the Wooting Hub! There you can also add upgrades, change/confirm your shipping address, and much more.

Is your order about to ship and you need to pause it for any reason?
Place it On Hold via the Wooting Hub!
https://hub.wooting.io/login

timber robin
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@earnest briar I saw your post on Kirty’s post a few minutes ago. I assume that combining and shipping to the same address, when two addresses were previously provided, is not possible? If so, I assume I would need to cancel the keycap order and place a new one with the correct address, and then request combining orders?

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Okay. My request has changed based on a recent post that I read to the effect that you cannot change shipping addresses. I have placed a third order, which I have used the same address as the first order. I would like the first and third order to be combined and shipped together, and the second order to be cancelled.

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The first order is Order #EU51011H. The other order is Order #EU58125H. I would like the orders to be combined and sent together via DHL. I’m not sure if I can be refunded the shipping that I paid on the second order since I paid for shipping on the first order. If not, no problem.

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I would like to cancel Order #EU57598H

earnest briar
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Whatever your request may be, it's still all handled via email. 🙂