Thanks for posting your support request!
Please note, the support center is only for community-based support with technical troubleshooting and general questions.
For official Wooting Customer Support, please use the Contact Us button on the Wooting Hub or email your request to social@wooting.io
note: use the email address associated with your order for fastest resolution
If you need to make changes to (or cancel) an order that's about to ship to you, make sure to place it On Hold via the Wooting Hub!
https://hub.wooting.io/login