Are you...
... using the stock cable or a third party one?
... plugged into a USB hub or similar device inbetween?
#half of my keys dont work
bronze temple
still mulch
stock cable, and theres no middle man
after replugging the keyboard like 5 times and multiple pc restarts, I managed to get all keys working (I think)
subtle wadi
This is not typical behavior, but if the keyboard works as expected now then all's well that ends well.
If you continue experiencing issues, please reach out via email to [email protected] so that we can get the RMA process started to get you a new unit.