My order has been stuck on processing for the past 12 days now, and when I asked them about the order, they told me they did not even receive the package. The keyboard was predicted to arrive from April 21-22 since it was bought with expedited shipping. Any type of update as to what happened with the order would be appreciated.
#order US47879H been stuck on "processing" on Axlehire
normal salmon
rare bloom
Honestly, there is so many problems with lost packages, shipping labels, processing issues, customer support. I am just planning to do a chargeback. Already gathered evidence and proof from carrier as well.
full spoke
Hi Orte, it looks like your shipment has experienced a no first scan error.
Enough time has passed that we can be reasonably sure the original shipment won't be found later in the logistics process and therefore I've processed a replacement shipment and email you the details thereof.
@rare bloom it's disappointing to read that you intend to file a chargeback. We much prefer to resolve any kind of shipping or order situation outside of that process, since a charge dispute restricts our ability to provide any kind of solution beyond going through the months long dispute process. If you have lost your trust in our ability to resolve your concern, then so be it, but if you've still got some patience left we appreciate the opportunity to get to each and every support request as quickly as possible.
rare bloom
<@&375234916776017933> <@&182822816075218944> It is disappointing to know that even the "replacement" item will probably go follow the same process of shipment and have the same possibility of being lost / stuck in processing / CS ignored until the very end. I am surprised this company just plans on selling only caring about "money". Should prob address shipping issues and fulfilment center issue first rather then sell sell sell. I hope your company learns from all the missing stock and lost revenue. Your company also "Charges the credit card before even shipping the item. Atleast US orders will be covered by the Fair Credit Billing Act and Mail Internet Order Rule.
full spoke
Fewer than 1% of shipments experience any kind of issue, which is better than the industry standard for parcel shipments.
The only reason it seems like there's "so many problems" is that we are the only company I know of who are transparent and open enough to comment on these situations on a public forum.
We recognize that our customer service team is running behind on resolving support requests, and are taking concrete steps to improve. This includes doubling the size of the team to match the explosive demand.