#Shipper created a label, UPS has not received the package yet.

1 messages · Page 1 of 1 (latest)

short terrace
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Hello!
My order 4093058526 seems to have only created a label on UPS, but UPS has not received the package yet. This is the second time this has happened.
can you help me to solve this problem😭

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foggy echo
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I have the same issue

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I've been waiting at this stage for 6 days...

short terrace
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I've been waiting for almost a month and this is my second order😭

stable merlin
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Ooph... Very disappointing to see this having happened a second time.

Looking in our fulfillment center's system, they printed four different shipping labels for this order. This would only be the case if they were experiencing an issue of some kind. It may be that one of the other three labels are a correct and valid trackable shipment. If that's the case, it'll deliver within the next week.

If not, we'll need to contact our fulfillment center directly to see what is going on here and then send a replacement via a different parcel carrier if necessary.

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I see that we've been in contact via email. Should you not receive your shipment within the next week, please respond to that email and we'll get it sorted one way or another.

short terrace
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@stable merlin I've been waiting for my UPS to update all the time and still haven't received my package since 4/20😭