Keyboard inputs stop working after updates and if I need to unplug it | Wooting | Page 1

glass turtle Apr 24, 2023, 3:33 AM

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Keyboard: Wooting 60HE (Firmware: V2.6.13)
Software: Wootility V4.5.0
Problem: After doing any sort of update to the keyboard or if I need to unplug it and plug it back in, the inputs will no longer register on my computer. The LED's are lit and I made sure to test the analog lighting to ensure the switches are registering, and the switches appear to be working correctly, but I get no inputs on my PC.
Things I have tried: Sometimes a system restart will fix the problem and sometimes I need to restart 3-4 times just to get the keys back to registering. I have switched USB ports to other USB 2.0 ports, and I performed the keyboard reset through the Wootility App, but it did not resolve the issue.

gray rapids Apr 24, 2023, 3:36 AM

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Please check the device manager if a node of the Wooting is marked. For that please change the view to container. Best to provide a screenshot of the device manager where the root node of the Wooting is expanded.

glass turtle Apr 24, 2023, 3:46 AM

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I'm not sure if this is what you are looking for, but the KB has never showed up in Device Manager here. Also, I got it working after about 3 computer restarts, but I really just want to figure out why it's happening and if there is a way to eliminate the issue. Thank you for the fast response.

gray rapids Apr 24, 2023, 3:49 AM

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You didn't changed the view to container as I recommended.

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Also, can you configure the device via the Wootility?

glass turtle Apr 24, 2023, 3:56 AM

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I can

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Here is the screenshot you were looking for, I think

gray rapids Apr 24, 2023, 4:12 AM

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Hmm, somehow strange... Would be interesting to know if data is transferred. Are you maybe familiar with Wireshark?

#Keyboard inputs stop working after updates and if I need to unplug it