#EU38685H - Wrong Keycaps (DE instead of US)

1 messages · Page 1 of 1 (latest)

prisma geyser
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Hello, I have sent emails regarding this on April 5th and April 12th, but still no response. I realize the delays due to holidays and events, but wanted to post here to hopefully get more attention. (Also don't want to miss out on my return period)

I ordered some US-ANSI/ISO Keycaps, but you sent me German keycaps (see attached picture, box clearly states US but the enclosed caps are DE).

I would like to return these for the US-ANSI/ISO keys, which were my original order (if they are still available).

Please let me know how to proceed. Any response or time estimate would be greatly appreciated.

fleet bison
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Resolved and details emailed