There was no call from the delivery or courier either
#Where do I receive my package?
astral kindle
@pure walrus please edit your original message to remove the tracking link as it contains personally identifiable information and this is a public discord
For shipment specific support, you'll need to reach out to us via email to social@wooting.io
I went ahead and deleted it for you, for your security. Do please reach out via email for assistance 🙂
pure walrus
There is no support via email
Hi Lev,
Thank you for reaching out. I'm afraid that information is only something GLS has for you. Please contact them for more information about the pick up point.
Let me know if there's anything else I can help with. Thanks.
- Anders
What is this? Some kind of joke?
kindred warren
I'm afraid not - I don't have any additional information I can provide. GLS provides us with no information that you don't already have access to via the tracking code.
I even spent a good five minutes looking up any local postal carriers that GLS may have used to hand it over to. But I couldn't find anything.
kindred warren
GLs is... your courier, no?
pure walrus
How do I know that?
kindred warren
The tracking code you received is from the courier 🙂
kindred warren
I don't have your order number on hand to look up the conversation. I may have misspoke and said GLS if PostNL were the courier for your package.
pure walrus
So?
kindred warren
So... I'll need your order number to be able to check up on what courier you used. You will still need to reach out to the courier though 🙂
(removed again for privacy - Which is why we ask for the order number, not tracking code)
That is PostNL. You will need to contact PostNL about where their pick-up location is in your area.
pure walrus
I do not speak NL
kindred warren
Neither do I - They have english speaking customer support just like us. 🙂
astral kindle
Let's take a step back here.
You have a shipment that was sent via PostNL to your country.
PostNL exports the shipments and presents the parcel to your local customs.
From there it will get checked and there may or may not be import duties and fees that need to be paid to your local customs.
Once it clears customs, your local carrier will deliver the shipment to you.
You can find out who your local carrier is by inputting the tracking number from PostNL into this web service:
https://parcelsapp.com/en
If you need additional support for your shipment, then you'll need to ask for assistance via email because (for your security) we cannot provide shipment-specific support via discord.
pure walrus
Thanks Mark, that helps a lot, gonna try the address provided with the service. This should be in the profile as well to help people track their deliveries rather than redirecting people to email to get nonsense replies.
pure walrus
This is a postamat delivery, where do I get the code to open the locker?
Since there was no sms notification how do I get this?
astral kindle
I have no idea where you would get that code, my assumption is that it would be sent to you by your local carrier to the email address and/or phone number on your order
pure walrus
This website does not provide this information, how do I know it?
astral kindle
I wish I could provide more guidance but I'm afraid I can only operate on assumptions
pure walrus
This is frustrating, you were in charge of delivery, and basically tell me to investigate everything on my own. It is even harder since it's a proxy shipping. If I knew you are offering such service I would never order from you
Then connect me with anyone who can
astral kindle
I get the frustration, but it's simply not possible for us to know the details and processes of every county's local postal carriers
pure walrus
I got melanisk ship on the same address in 5 days with 0 issues
astral kindle
The people who are able to answer these questions are the local carriers
pure walrus
Get me a refund then since there is no point of this conversation
You, as customer service, should provide me all required information to get the delivery, but what you are saying you dont know
astral kindle
I'm providing you with every piece of information and tool at my disposal to get you the information you seek. I very much so want you to be able to receive the product that you paid for. If you are unable to receive it, then it will either return back to our warehouse or after an amount of time can be considered lost, at which point either a replacement shipment or a refund can be issued.
pure walrus
This ridiculous, I want my money back.
astral kindle
As noted, should your shipment return to our warehouse or qualify as lost, we can issue either a replacement shipment or a refund, based on your preference.
However, this communication needs to occur through email for your and our records
pure walrus
Initiate the shipback then