Received my Wooting 60HE, worked fine, wootility had an update, now it's not working anymore | Wooting | Page 1

true mulch Dec 21, 2022, 11:51 AM

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I just received my keyboard, half an hour ago. After plugging it in for the first time it worked completely fine, I wrote some stuff on discord and tested out keys (due to layout changes) on notepad. After opening wootility, it said it had an update, after pressing on "update" my computer was working fine, but my mouse, as well as the wooting keyboard got disconnected and couldn't be recognised by my computer. My thought process tells me that windows tried to "setting up the device" again and smth went wrong, any help? (Mouse is working normally again)

lean plaza Dec 21, 2022, 11:53 AM

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Are you getting a bootloader error after the update?
https://help.wooting.io/en/article/troubleshoot-how-to-fix-the-bootloader-error-during-keyboard-update-1ptjycf/

Wooting Support

Troubleshoot - How to fix the "Bootloader" error during keyboard up...

_If you are attempting to update the firmware on your keyboard and get an error in Wootility "ID: Bootloader" then this simple registry fix should resolve the problem. _

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Although rereading your post, sounds like multiple USB ports lost power and restarted. Try spreading out your peripherals to different USB ports and potentially reducing brightness of the LEDs

true mulch Dec 21, 2022, 12:00 PM

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welp i did the troubleshoot guide and now everything works again

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ty for the time and sry for wasting it a bit

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#Received my Wooting 60HE, worked fine, wootility had an update, now it's not working anymore