I'm ordering from Australia and I've attempted to put in my own address for shipping, which when that failed, I switched to a more likely to work address in Sydney, but was met with the same issue. Is there no shipping to Sydney? Will I need to use alternative delivery methods?
#Ordering Issues - No Shipping rates found
burnt lava
twilit kettle
We do ship to Australia, but we've had several customers with similar issues.
I still haven't been able to track down what's causing our courier system to not show any couriers though.
If you could send us an email with the full addresses you've tried, I'll add it to my list and see if we can figure it out.
We might be able to help you set up a manual order.
burnt lava
ty, I'll send an email now.
fair latch
Please send an email to social@wooting.io with your full shipping address.
We do ship to Australia, but some addresses aren't getting recognized to generate shipping quotes. The root cause is still under investigation, but we can set you up with an order manually in the meantime.
burnt lava
I've sent an email, but I only put the address, suburb, state and postcode. Should I have included my name and phone? If so I'll send a new one.
fair latch
No that's alright, we can see the rest via the Shopify integration. Also I see that Mansen had already replied ahead of mine, didn't see those messages when I sent pretty much the same thing 😅
twilit kettle
Email received and forwarded internally. 🙂
cloud girder
How long does support usually take to respond on these?