voting don't find my %player_name%

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its says when voting the player is not online but the player is online so there is no reason for that message?

[echo orbit]

FAQ Answer:

Spigot Account Linking
To get support for a premium plugin owned by Clip or Glare you will need to verify your spigot account using /spigot in the #bot-commands channel. After you have successfully linked your spigot account you should ask your question in the coresponding channel for that plugin. If you have already linked your account and want to update your roles, run this command /spigot check.

Requested by: gabytm • spigot

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i can't find the id

@glossy solstice