#Chat in Studio only showing YouTube Landscape chat, no Portrait chat

2 messages · Page 1 of 1 (latest)

feral void
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Chat is coming through perfectly from our Youtube horizontal/landscape stream, but nothing is coming in from the vertical/portrait stream. I first noticed because I've been watching for super chats to pin and none of the ones from the vertical stream went by.

My temporary workaround was just manually typing those super chats into individual Captions to display, but that's a huge pain so I hope there's a way to get it to work alongside Landscape chat. pleadpraydemon

If it matters - we're also pulling in chat from Twitch and Discord and regular messages are coming across from both of those okay.
BUT messages from Twitch that include Bits do NOT come through at all. I'm not sure how those are sent through the Twitch API but it really sucks to show all the messages except for the ones people pay for. :/

feral void
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Putting an update on my own post in here - This is open as a ticket now with ReStream support. EVERY stream we do with youtube, the portrait chat feed disconnects within about ~20 minutes of the live starting. The stream stays up but we can't use restream chat with the portrait stream.